Frequently Asked Questions

Please consult the appropriate section below for more information :

What are your postage rates?
You can view our Postage and Shipping Rates here.
How do I download my purchased eBooks?

We will email you a link from which you can download the eBook files. Please make sure you check your Spam or Junk folders as well as your Inbox for this email.

If you need to obtain another copy of the file(s) please login to your account, where you will find a My eBooks link which will enable you to send the file(s) to yourself via email.

Amazon Kindle and mobipocket devices

Loading to AMAZON KINDLE

There are two ways to upload Aeon ebooks to your Kindle. Either :

  1. Forward it to your Kindle email address (i.e. johnsmith@kindle.com)- make sure your sending email is registered with your Kindle account and that your Kindle is registered with Amazon.
  2. Side-load with a USB cable:
    1. Connect your Kindle to your computer using the USB cable that came with your device.
    2. Download the files and open the Downloads folder to view the files.
    3. Drag the Mobi file into the “Documents” folder on your Kindle. Please note that different models of Kindle and mobipocket devices may require the mobi file to be put into a different folder. Please check your device’s manual via 'Help'.
    4. The new title will appear when you next switch the device on.
    5. More help: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200127470#devicepickertop

iPad, iPhone, Kobo, Nook, Sony and most other ereaders

Loading to an APPLE Device (iPhone, iPad, iPod)

There are two ways to upload Aeon ebooks to your Apple device. Either :

    1. Drag the file into your iTunes
    2. Connect the device and sync.
    3. The new title will appear in the iBook App when the synchronization is finished.
  1. Open this email on your iPhone, iPad, iPod and tap the attached file(Please note: your device needs to have the iBook app installed.)

Loading e-books to a NOOK, KOBO, SONY or other eReader

To upload Aeon eBooks to your NOOK, KOBO or Sony eReader :

  1. Connect your device to your computer using a USB cable.
  2. Open your device folder.
  3. To move an e-book from your computer to the device, simply drag-and-drop the desired ebook onto the device folder.
  4. The new title will appear when you next switch on the device.

Aeon ebooks are digitally 'watermarked' to identify them as your personal property. They are for personal use only and cannot be shared, sold or distributed to any third parties.

How do I return incorrect or damaged goods?
If you have bought a book online and would like to return it, you can do so by returning the item to our returns department. All you need is the book and your Aeon Books receipt. As long as it is in the condition in which it was received, we will willingly exchange or refund it.

* If the book is damaged when you receive it, we will fully refund your credit/debit card to match the value of the book on the receipt, including the postage.

Returns address:
Returns Department
Orca Book Services Limited
Unit A3, Fleets Corner
Poole
Dorset BH17 0HL
UK
How do I return unwanted purchases?
If you have bought a book online and would like to return it, you can do so by returning the item to our returns department. All you need is the book and your Aeon Books receipt. As long as it is in the condition in which it was received, we will willingly refund it.

* Please note that Aeon Books cannot refund postage.

Returns address:
Returns Department
Orca Book Services Limited
Unit A3, Fleets Corner
Poole
Dorset BH17 0HL
UK
How do I unsubscribe from your newsletter?
You can Unsubscribe from our newsletter here.
What are your Terms and Conditions?
You can view our Terms and Conditions here.
What is your Security and Privacy Policy?
You can view our Security and Privacy Policy here.
Is your website secure?
Aeon Books uses Secure Socket Layer (SSL) to protect your credit/debit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of email or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Aeon Books. If you are using a public computer, you must sign out when you have finished shopping.

If you discover that goods have been ordered using your credit/debit card by someone not authorised to do so, Aeon Books will refund to you the money it receives provided that:
(a) you inform your credit/debit card company and Aeon Books of the unauthorised purchase as soon as you discover it; and
(b) you co-operate with your credit/debit card company, Aeon Books and, if necessary, the police in relation to the unauthorised use.
What is your cookie policy?
You can view our full Cookie Policy here.